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lib/Kayako/RestAPI.pm  view on Meta::CPAN

    $kayako_api->get_hash('/Some/API/Endpoint');

Can potentially crash is returned xml isn't valid (when XML::XML2JSON dies)

=head2 get_ticket_xml

Get info about ticket in native XML

    $kayako_api->get_ticket_xml($ticket_id);

=head2 get_ticket_hash

    $kayako_api->get_ticket_hash($ticket_id);

=head2 change_ticket_owner

    $kayako_api->change_ticket_owner($ticket_id, $new_owner_id);

=head2 make_unassigned

    $kayako_api->make_unassigned($ticket_id);

equalent to 

    $kayako_api->change_ticket_owner($ticket_id, 0);

=head2 create_ticket

Check a list of required arguments here: L<https://kayako.atlassian.net/wiki/display/DEV/REST+-+Ticket#REST-Ticket-POST/Tickets/Ticket>

=head2 filter_fields

THIS METHOD LEFT HERE FOR COMPATIBILITY AND WILL BE REMOVED IN FUTURE RELEASES

Filter fields of API request result and trim content_key added by XML::XML2JSON

By default leave only id, title and module fields

    my $arrayref = $kayako_api->get_hash('/Some/API/Endpoint');
    $kayako_api->filter_fields($arrayref); 

=head2 get_departements_old

    $kayako_api->get_departements();

Return an arrayref of hashes with title, module and id keys like

    [
        {
            'module' => 'tickets',
            'title' => 'Hard drives department',
            'id' => '5'
        },
        {
            'id' => '6',
            'module' => 'tickets',
            'title' => 'Flash drives department'
        }
    ]

API endpoint is /Base/Department/

=head2 get_ticket_statuses_old

    $kayako_api->get_ticket_statuses(); 

Return an arrayref of hashes with title and id keys like

    [
        {
            'title' => 'In progress',
            'id' => '1'
        },
        {
            'title' => 'Closed',
            'id' => '3'
        },
        {
            'id' => '4',
            'title' => 'New'
        }
    ]

API endpoint is /Tickets/TicketStatus/

=head2 get_ticket_priorities_old

        $kayako_api->get_ticket_priorities();

Return an arrayref of hashes with title and id keys like

    [
        {
            'title' => 'Normal',
            'id' => '1'
        },
        {
            'id' => '3',
            'title' => 'Urgent'
        },
    ]

API endpoint is /Tickets/TicketPriority/

=head2 get_ticket_types_old

    $kayako_api->get_ticket_types();

Return an arrayref of hashes with title and id keys like

    [
        {
            'id' => '1',
            'title' => 'Case'
        },
        {
            'id' => '3',
            'title' => 'Bug'
        },
        {
            'id' => '5',
            'title' => 'Feedback'
        }
    ];

API endpoint is /Tickets/TicketType/

=head2 get_staff_old

    $kayako_api->get_staff();

Return an arrayref of hashes with keys like firstname, lastname, username etc.

E.g.

    [ 
        { ... },
        {
            'id' => { 'text' => '12' },
            'firstname' => { 'text' => 'Pavel' },
            'email' => { 'text' => 'pavelsr@cpan.org' },
            'lastname' => { 'text' => 'Serikov' },
            'enabledst' => { 'text' => '0'},
            'username' => { 'text' => 'pavelsr' },
            'isenabled' => { 'text' => '1' },
            'staffgroupid' => { 'text' => '4' },
            'greeting' => {},
            'timezone' => {},
            'designation' => { 'text' => 'TS' },
            'mobilenumber' => {},
            'signature' => {},
            'fullname' => { 'text' => 'Pavel Serikov' }
        }
    ]

API endpoint is /Base/Staff/

=head1 AUTHOR

Pavel Serikov <pavelsr@cpan.org>

=head1 COPYRIGHT AND LICENSE

This software is copyright (c) 2018 by Pavel Serikov.

This is free software; you can redistribute it and/or modify it under
the same terms as the Perl 5 programming language system itself.

=cut