view release on metacpan or  search on metacpan

lib/Algorithm/TicketClusterer.pm  view on Meta::CPAN

    Spreadsheet::ParseExcel
    Spreadsheet::XLSX
    WordNet::QueryData
    Storable
    SDBM_File

the first for extracting information from the old-style Excel sheets that are
commonly used for storing tickets, the second for extracting the same information
from the new-style Excel sheets, the third for interfacing with WordNet for
extracting the synonyms and antonyms, the fourth for creating the various disk-based
database files needed by the module, and the last for disk-based hashes used to lend
persistence to the extraction of the alphabet used by the tickets and the inverse
document frequencies of the words.

=head1 EXPORT

None by design.

=head1 CAVEATS

An automated or semi-automated ticket router based on the concepts incorporated in
this module may not be appropriate for all applications, especially in domains where
highly jargonified expressions are used to describe faults and problems associated
with an application.

=head1 BUGS

Please notify the author if you encounter any bugs.  When sending email, please place
the string 'TicketClusterer' in the subject line to get past my spam filter.

=head1 INSTALLATION

Download the archive from CPAN in any directory of your choice.  Unpack the archive
with a command that on a Linux machine would look like:

    tar zxvf Algorithm-TicketClusterer-1.01.tar.gz

This will create an installation directory for you whose name will be
C<Algorithm-TicketClusterer-1.01>.  Enter this directory and execute the following
commands for a standard install of the module if you have root privileges:

    perl Makefile.PL
    make
    make test
    sudo make install

If you do not have root privileges, you can carry out a non-standard install the
module in any directory of your choice by:

    perl Makefile.PL prefix=/some/other/directory/
    make
    make test
    make install

With a non-standard install, you may also have to set your PERL5LIB environment
variable so that this module can find the required other modules. How you do that
would depend on what platform you are working on.  In order to install this module in
a Linux machine on which I use tcsh for the shell, I set the PERL5LIB environment
variable by

    setenv PERL5LIB /some/other/directory/lib64/perl5/:/some/other/directory/share/perl5/

If I used bash, I'd need to declare:

    export PERL5LIB=/some/other/directory/lib64/perl5/:/some/other/directory/share/perl5/


=head1 THANKS

I owe Shivani Rao many thanks for sharing with me the deep insights she has
developed over the years in practically every facet of information
retrieval.


=head1 AUTHOR

Avinash Kak, kak@purdue.edu

If you send email, please place the string "TicketClusterer" in your subject line to
get past my spam filter.


=head1 COPYRIGHT

This library is free software; you can redistribute it and/or modify it under the
same terms as Perl itself.

 Copyright 2014 Avinash Kak

=cut