RT-Extension-RelocateReply
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<& /Elements/Header,
Title => $title,
LinkRel => \%link_rel &>
<& /Elements/Tabs &>
% $m->callback(CallbackName => 'BeforeActionList', %ARGS, Actions => \@Actions, ARGSRef => \%ARGS, Ticket => $TicketObj);
<& /Elements/ListActions, actions => \@Actions &>
<& Elements/ShowUpdateStatus, Ticket => $TicketObj &>
<& Elements/ShowDependencyStatus, Ticket => $TicketObj &>
<div class="<% join ' ', @classes %>">
<div class="metadata">
% $m->callback( %ARGS, Transaction => $Transaction, CallbackName => 'AfterAnchor' );
<span class="date"><% $date |n %></span>
<span class="description">
<& /Elements/ShowUser, User => $Transaction->CreatorObj &> - <% $desc |n %>
% $m->callback( %ARGS, Transaction => $Transaction, CallbackName => 'AfterDescription' );
</span>
<span class="time-taken"><% $time %></span>
</div>
<div class="content">
<%PERL>
$m->comp(
'/Elements/ShowTransactionAttachments',
%ARGS,
Transaction => $Transaction,
AttachmentPath => $AttachmentPath,
Parent => 0
);
</%PERL>
</div>
% $m->callback( %ARGS, Transaction => $Transaction, CallbackName => 'AfterContent' );
</div>
<div class="relocate-transaction" style="width:500px;">
<form action="Relocate.html" name="TicketUpdate"
method="post" enctype="multipart/form-data">
<input type="hidden" class="hidden" name="id" value="<%$id%>" /><br />
<input type="hidden" class="hidden" name="TransactionId" value="<% $ARGS{TransactionId}||'' %>" /><br />
<table>
<tr>
<td class="label"><&|/l&>Relocate message to ticket</&>:</td>
<td class="entry"><input name="relocate-to" value="" data-autocomplete="Tickets" data-autocomplete-exclude="" /></td>
</tr>
</table>
<& /Elements/Submit, Label => loc('Relocate Ticket'), Name => 'Submit', id => 'Submit' &>
</form>
</div>
<%ARGS>
$id => undef
$TransactionId => undef
$Attachments => undef
</%ARGS>
<%INIT>
RT->Logger->error("__1: Ticket id:[$id] Transaction Id:[$TransactionId]" );
my (@Actions, $title);
unless ($id && $TransactionId) {
Abort(loc('No ticket and/or transaction specified'));
}
my $T = RT::Transactions->new(RT->SystemUser);
$T->Limit( FIELD => 'id', VALUE => $TransactionId );
$T->Limit( FIELD => 'ObjectId', VALUE => $id );
my $Transaction = $T->Next; # there should be only one as we limit to TransactionId
unless ($Transaction && $Transaction->id == $TransactionId) {
Abort(loc('Transaction not found'));
}
#RT->Logger->error("__2: ". $Transaction->id);
my $txn_type = $Transaction->Type;
if ( $txn_type !~ /Correspond|Comment$/ ) {
Abort(loc('Transaction is not Correspond nor Comment'));
}
if ( $Transaction->ObjectId ne $ARGS{'id'} ) {
Abort(loc('Transaction #[_1] did not belongs to ticket #[_2]',$Transaction->id, $ARGS{'id'} ));
}
my $required_right_name = 'RelocateReply';
my $has_right_RelocateReply = RT::ACE->CanonicalizeRightName($required_right_name);
if ( ! defined $has_right_RelocateReply ) {
RT->Logger->error("No right with name [$required_right_name] found!" );
Abort(loc('No right with name [[_1]] found!', $required_right_name ));
return;
}
#RT->Logger->error("__3: ". $has_right_RelocateReply);
my $STicket = RT::Ticket->new( $session{'CurrentUser'} );
$STicket->Load( $ARGS{'id'} );
unless ( $STicket ) {
Abort(loc('Source ticket not found'));
}
unless ( $STicket->CurrentUserHasRight( $has_right_RelocateReply ) ) {
Abort(loc('You have no permission to relocate reply from this ticket'));
}
# we need to set AttachmentPath here, because /Elements/ShowHistory didn't get called
my $AttachmentPath = ($ARGS{PathPrefix}||'').'Attachment';
while ( $ARGS{'Submit'} ) {
unless ( $ARGS{'relocate-to'} ) {
push @Actions, loc('Target ticket id is not specified');
last;
}
my $TargetTicket = RT::Ticket->new( $session{'CurrentUser'} );
$TargetTicket->Load( $ARGS{'relocate-to'} );
unless ( $TargetTicket && $TargetTicket->id == $ARGS{'relocate-to'} ) {
push @Actions, loc('Target ticket not found');
last;
}
unless ( $TargetTicket->CurrentUserHasRight( $has_right_RelocateReply ) ) {
push @Actions, loc('You have no permission to relocate reply to target ticket. (#[_1]: [_2])', $TargetTicket->id, $TargetTicket->Subject );
last;
}
$RT::Handle->BeginTransaction();
my $Now = RT::Date->new( $session{CurrentUser} );
$Now->SetToNow();
my $dbh = $RT::Handle->dbh;
##########################
# create a new transaction preserving the original's ObjectType, ObjectId and created field
# oldvalue: original ticket ID, newvalue: new ticket ID, data: old transaction id; date when relocate happens; message place (past/present)
my $query = "INSERT INTO transactions (objecttype, objectid, type, field, oldvalue, newvalue, data, creator, created )
(SELECT objecttype, objectid, ?, ?, objectid, ?, ?, ?, created FROM transactions WHERE id = ?)";
my $sth = $dbh->prepare( $query );
unless (defined $sth) {
$RT::Logger->error( "couldn't prepare query: ". $dbh->errstr );
Abort(loc('There were an error in relocating the requested transaction'));
}
RT->Logger->info("copy values: 'Relocate'.$txn_type, 'Transaction.ObjectId', ".$TargetTicket->id.", $TransactionId;".$Now->ISO.$Transaction->Created.";past, ".$session{'CurrentUser'}->Id.", $TransactionId" );
my $result = $sth->execute( 'Relocate'.$txn_type, 'Transaction.ObjectId', $TargetTicket->id, "$TransactionId;".$Now->ISO.";".$Transaction->Created.";past", $session{'CurrentUser'}->Id, $TransactionId );
if ( ! defined $result) {
$RT::Logger->error( "couldn't execute query: ". $dbh->errstr );
$RT::Handle->Rollback();
Abort(loc('There were an error in relocating the requested transaction'));
}
$RT::Logger->error( "result#1: ". $result );
##########################
# change the original transaction's ObjectId to the target ticket id
$query = "UPDATE Transactions SET ObjectId=? WHERE id=?";
$sth = $dbh->prepare( $query );
$result = $sth->execute( $TargetTicket->id, $TransactionId );
if ( ! defined $result) {
$RT::Logger->error( "couldn't execute query: ". $dbh->errstr );
$RT::Handle->Rollback();
Abort(loc('There were an error in relocating the requested transaction'));
}
$RT::Logger->error( "result#2: ". $result );
##########################
# create a new 'Relocate' transaction in the original (source) ticket to inform about the relocated transaction
$query = "INSERT INTO transactions (objecttype, objectid, type, field, oldvalue, newvalue, data, creator, created )
VALUES ( ?, ?, ?, ?, ?, ?, ?, ?, ? )";
$sth = $dbh->prepare( $query );
unless (defined $sth) {
$RT::Logger->error( "couldn't prepare query: ". $dbh->errstr );
Abort(loc('There were an error in relocating the requested transaction'));
}
$result = $sth->execute( 'RT::Ticket', $STicket->id, 'Relocate'.$txn_type, 'Transaction.ObjectId', $STicket->id, $TargetTicket->id, "$TransactionId;".$Now->ISO.";".$Transaction->Created.";present", $session{'CurrentUser'}->Id, $Now->ISO );
if ( ! defined $result) {
$RT::Logger->error( "couldn't execute query: ". $dbh->errstr );
$RT::Handle->Rollback();
Abort(loc('There were an error in relocating the requested transaction'));
}
$RT::Logger->error( "result#3: ". $result );
##########################
# create a new 'Relocate' transaction in the target (destination) ticket to inform about the relocated transaction
$query = "INSERT INTO transactions (objecttype, objectid, type, field, oldvalue, newvalue, data, creator, created )
VALUES ( ?, ?, ?, ?, ?, ?, ?, ?, ? )";
$sth = $dbh->prepare( $query );
unless (defined $sth) {
$RT::Logger->error( "couldn't prepare query: ". $dbh->errstr );
Abort(loc('There were an error in relocating the requested transaction'));
}
$result = $sth->execute( 'RT::Ticket', $TargetTicket->id, 'Relocate'.$txn_type, 'Transaction.ObjectId', $STicket->id, $TargetTicket->id, "$TransactionId;".$Now->ISO.";".$Transaction->Created.";present", $session{'CurrentUser'}->Id, $Now->ISO );
if ( ! defined $result) {
$RT::Logger->error( "couldn't execute query: ". $dbh->errstr );
$RT::Handle->Rollback();
Abort(loc('There were an error in relocating the requested transaction'));
}
$RT::Logger->error( "result#4: ". $result );
# $RT::Handle->Rollback();
# Abort(loc('EXIT EXIT EXIT'));
$RT::Handle->Commit();
RT::Interface::Web::Redirect(RT->Config->Get('WebURL').'Ticket/History.html?id='.$TargetTicket->id );
$m->abort;
}
my $desc = $Transaction->BriefDescriptionAsHTML;
my $date = $Transaction->CreatedAsString;
my $time = '';
$time = loc('[quant,_1,minute,minutes]', $Transaction->TimeTaken) if $Transaction->TimeTaken;
my @classes = ( "transaction", "Ticket-transaction", "message" );
if ( !$Attachments ) {
$ARGS{'Attachments'} = $Attachments = {};
my $attachments = $Transaction->Attachments( WithHeaders => 1 );
push @{ $Attachments->{ $_->Parent || 0 } ||= [] }, $_
foreach @{ $attachments->ItemsArrayRef };
}
my $TicketObj ||= LoadTicket($ARGS{'id'});
$title = loc("#[_1]: [_2]", $TicketObj->Id, $TicketObj->Subject || '');
my %link_rel;
if (defined $session{'tickets'} and ($ARGS{'Query'} or $session{'CurrentSearchHash'}->{'Query'})) {
my $item_map = $session{'tickets'}->ItemMap;
$link_rel{first} = "Ticket/Display.html?id=" . $item_map->{first} if $item_map->{$TicketObj->Id}{prev};
$link_rel{prev} = "Ticket/Display.html?id=" . $item_map->{$TicketObj->Id}{prev} if $item_map->{$TicketObj->Id}{prev};
$link_rel{next} = "Ticket/Display.html?id=" . $item_map->{$TicketObj->Id}{next} if $item_map->{$TicketObj->Id}{next};
$link_rel{last} = "Ticket/Display.html?id=" . $item_map->{last} if $item_map->{$TicketObj->Id}{next} && $item_map->{last};
}
</%INIT>
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